null Helpdesk Manager

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Contacte Patricia Horta, o consultor especializado responsável pela gestão deste candidato, que se encontra localizado em Lisboa

T:+351 21 782 6563

F:+351 21 782 6566

Avenida da República, 90 - 1º,, 1600-206 Lisboa, Portugal

Helpdesk Manager

Lisboa

  • Tipo de funçãoPermanent
  • SalárioAttractive with benefits
  • Referência1887018

Helpdesk Administrator with     24 years of experience in IT Support. Bachelor Degree in Computer     Engineering and Post-Graduation in Cloud Computing and Virtualisation. 

  • Career: 

- Managed Service Desk and external support teams

- Installed and maintained Windows operating systems (XP, VISTA, 7, 8, 10, 11) and Windows servers in physical and virtualised environments (Hyper-V, VMware).

- Managed Microsoft platform applications for over 200 users.

- Created automated installations and managed users in Active Directory (AD).

- Provided remote assistance to clients and servers using Remote Desktop, Teams, AnyDesk, TeamViewer, and Dameware.

- Managed antivirus (Kaspersky) and VPN (Symantec Check Point EndPoint Security, Cisco VPN Client).

- Supported and maintained Router/Switch configurations with SCADA and Fortigate infrastructure.

- Troubleshot network issues with Windows TCP/IP.

- Managed backups via Veeam and supported ERP (Microsoft Dynamics NAV).

- Configured mobile devices (iOS & Android).

- Procured new equipment and managed external teams/partners.

- Coordinated the support team (Service Desk) and prepared budgets.

- Managed the printer fleet: server configuration, installation procedures, and troubleshooting. 

  • Core competencies:

Team management | Windows System Administration | Microsoft Platform Management |Remote Support | Network and Security Management

  • Languages: Native Portuguese | English B1
  • Salary Expectation: 49 000€ gross/year + company benefits 
  • Notice Period: 60 days.

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