Customer Service Specialist - French Speaker (m/f/d)
Customer Service | Supply Chain | Logistics | French
We are currently working with a multinational company, in the chemical industry, which is looking to hire a Customer Service Specialist with fluent French, for their growing team. You will focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives.
Your new role:
Customer Order Processing and Management:
Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates
Monitor supply and demand to ensure availability for production and distribution to customers
Communication and Issue Resolution:
Route and process incoming calls on ACD (Automatic Call Distribution) line
Monitor and manage group mailbox distribution
Escalate critical availability issues to relevant teams and managers
Financial Management and Documentation:
Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model
Continuous Improvement and Goal Achievement:
Actively contribute to the continuous improvement of administrative systems and processes
Participate in achieving organisational and departmental goals
Customer Relations and Professionalism
Maintain a high level of professionalism and positive rapport with every customer
Support uninterrupted customer service support and experience by providing account coverage and back up during absences
Experience: Experience of working within a customer-service related role required
IT Skills: JDE, Microsoft office suite, PowerPoint, Excel & Word
Language Skills: Fluent in English and French
Working arrangements: Minimum 3 days a week in the office
#LI-DNI
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Resumo
Tipo de oportunidade
Permanente
Setor
Engenharia
Localização
Porto
Área de especialidade
Indústria
Salário
According to the experience
Referência
1033196
Falar com um Consultor
Fale com Andre Lombo, o consultor especializado responsável por esta oferta de emprego, localizado em Porto
Edifício Tower Plaza,, Rotunda Eng. Edgar Cardoso, nº 23,7º C