We are currently working with a multinational company, in the chemical industry, which is looking to hire a Customer Service Specialist with fluent French, for their growing team. You will focus on delivering effective customer service, meeting SLAs, and collaborating with cross-functional teams and Sales Representatives.

Your new role:

• Customer Order Processing and Management:
• Process all assigned/shared customer orders efficiently (standard sales orders, consignment replenishment/release, reconciliation and billing)
• Liaise with Supply Planning or propose alternative arrangements with customers regarding materials and delivery dates
• Monitor supply and demand to ensure availability for production and distribution to customers
• Communication and Issue Resolution:
• Route and process incoming calls on ACD (Automatic Call Distribution) line
• Monitor and manage group mailbox distribution
• Escalate critical availability issues to relevant teams and managers
• Financial Management and Documentation:
• Collaborate with the credit department to investigate past due invoices and resolve accounts receivable and credit hold issues
• Ensure timely release and accuracy of invoices, debit, and credit notes in the ERP order-to-cash model
• Continuous Improvement and Goal Achievement:
• Actively contribute to the continuous improvement of administrative systems and processes
• Participate in achieving organisational and departmental goals
• Customer Relations and Professionalism
• Maintain a high level of professionalism and positive rapport with every customer
• Support uninterrupted customer service support and experience by providing account coverage and back up during absences
  
  

What you'll need to succeed:

• Education: Associate degree, Bachelor’s degree preferred
• Experience: Experience of working within a customer-service related role required
• IT Skills: JDE, Microsoft office suite, PowerPoint, Excel & Word
• Language Skills: Fluent in English and French
• Working arrangements: Minimum 3 days a week in the office
  
  

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